Welcome to Baphomart
Help Centre
How can we help? Search through our help desk articles or jump to sections below
If you cannot find answer then contact support.
Customer Help Guide
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Signing up
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Purchasing and payments
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Buyer Protection
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Shipping
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Reviews
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Contacting seller
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Auctions
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Return or Exchange
Seller Help Guide
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Setting Up Your Shop
- How to open your shop - walkthrough guide
- The registration form isn't working?
- What is the Seller dashboard?
- Do I need to select a Baphomart Plan?
- How do I set my shop name?
- How do I set up a shop logo and banner image?
- How do I set up my shop description?
- How do I connect to my social media profiles?
- How do I find my website address / URL?
- How do I put my shop in holiday / vacation mode?
- How do I verify my Shop?
- What shop policies do I need to add?
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Adding and Editing Products
- How do I add a product to my shop?
- What does each field mean in the Edit Product page?
- How do I import my products from Etsy, Shopify, Amazon?
- What size should my photos be?
- What is the Featured Image?
- How many gallery images can I add?
- I am getting an image upload error?
- What is the difference between the Price and the Discounted Price?
- What is the product type?
- What is the product description?
- How many categories can I add my products to?
- What are tags?
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Search
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Setting Up Payment
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Shipping
- Guide to setting up your shipping
- Can I add one default price for all shipping zones?
- What are Shipping Classes?
- How do I add Shipping Classes?
- Advanced shipping methods - Live Rates
- How can I offer my customers free shipping if they order over a certain amount?
- Printing packing slips and invoices
- How do I let the customer know I have shipped the order?
- My customer has been overcharged for shipping, how do I refund them?
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Managing Orders
- I've just made my first sale. What do I do now?
- How do I know if I have any orders?
- Why am I not receiving order emails?
- Why do my orders say "processing"?
- Why can I see another sellers' products on my order?
- How do I update the customer on an order?
- Can I add a tracking number to my orders?
- Can I add notes to my orders?
- How do I download invoices?
- What are shop return and exchange policies?
- What do I do if a customer requests a refund?
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Managing Reviews
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Coupons
- What are coupon codes?
- How do I add a coupon code?
- What is the coupon code?
- What is the coupon description?
- What is the discount type?
- What is "Apply to all my products"?
- What do I enter in coupon amount?
- What is the coupon expiry date?
- What are the minimum spend and maximum spend settings?
- What is individual use only on coupons?
- What does exclude sale items do for coupons?
- What do the “products” and “exclude product” setting do on the coupon code?
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Baphomart Print On Demand
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Baphomart Subscriptions
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Baphomart Bookings
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Baphomart Auctions
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Support
Promoting Your Shop
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Live Chat
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Badges
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Analytics
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Search Engine Optimisation
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How to promote on Facebook
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How to promote on Instagram
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How to promote on Pinterst
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How to promote on Twitter
Legal Information
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Seller Legal Compliance
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Buyer & Seller Protection
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Intellectual Property
