How to improve your business to get 5 Star Reviews
Shoppers often rely of reviews when deciding to make a purchase. Having good ratings and reviews instills confidence in your shop and makes it more likely that they will make a purchase. Here are a few tips to improve your shop to ensure you get a great rating.
Quality:
Making sure the item matches or exceeds their expectations. It was made from the materials you described, the size was detailed and accurate, the craftsmanship was professional, and any notes about what is or is not included.
Customer service:
Great customer service with extra special personal touches show that you go above and beyond. Send a thank you coupon to encourage them to make another purchase in the near future.
Delivery:
Make sure your delivery turnarounds are accurate if not better than expected. Update your shipping setting with multiple options. Despatch on time (let them know if there are any delays)
Showcase:
Showcase your products from all sides, give a sense of size and scale, close-ups, best features and any flaws.
Return Policy:
A clear and precise return policy will give shoppers confidence in your customer service
Communication:
Reply to messages quickly – day or night shoppers want all the answers right away! Set aside some time each day for responding.
Not sure about what to write for your policies? Check out our next guide which provides some simple templates for you to personalise for your shop.
