Live chat is the fastest way of communication for sellers and customers. Live chat reduces waiting hours, gives quick solutions with on the spot answers, bridges the conversation gap, reduces unnecessary costs, and saves productive time.
Now your customers can reach you through our new integration of Facebook Messenger. You will be able to let registered customers and guests chat in real-time with you. It won’t cost anything extra – and it’s free for your business.
With Facebook Messenger, when there is a potential customer who’s on the verge of ordering from your shop and they need to ask you a question. They can reach out and you can respond immediately to their inquiry. All they have to do is click a button, enabling you to respond instantly using just your phone. This allows you to help your customers without being tied to an office. Your accessibility may make all the difference when other platforms aren’t able to respond as quickly. Helping generate more leads and land more sales for your shop.
For a simple live chat experience, start by enabling Live Chat messaging to respond to customers. Facebook messenger also allows you to easily automate responses, by using your Page messaging tools such as greetings, instant replies and away messages.
The live chat button will be displayed on your shop page.
We have made it super simple to set up, so please visit our help centre for easy steps on how to add to your shop.
