Buyer Policy

Baphomart is a community where you purchase unique items directly from sellers around the world. Whether you are looking for handmade or vintage items or strange curios, we want you to have great experience shopping with Baphomart. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on Baphomart, you’re agreeing to this policy and our Terms of Use.

1. Understanding Baphomart’s Limitations as a Venue

Baphomart provides an online cabinet of curiosities for buyers to discover and purchase from sellers around the world. It is important to note that Baphomart is not a part of that transaction. By shopping on Baphomart, you understand that:

1. You are not buying directly from Baphomart, but from one of the many talented sellers on Baphomart;
2. Baphomart does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Baphomart or any content posted by sellers;
3. Each seller on Baphomart has their own processing times, delivery methods, and shop policies; and
4. You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to confidentially flag an item or a shop that violates any of Baphomart’s policies.

2. Communicating with Other Baphomart Members

Messages

You can use Baphomart’s Messages system to communicate directly with sellers. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

1. Sending unsolicited advertising or promotions, requests for donations or spam;
2. Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
3. Contacting someone after they have explicitly asked you not to; or
4. Interfering with a transaction or the business of another member.

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Baphomart. Examples of interference include:

1. Contacting another member via Baphomart Messages to warn them away from a particular member, shop, or item;
2. Posting in public areas to demonstrate or discuss a dispute with another member;
3. Purchasing from a seller for the sole purpose of leaving a negative review;

Harassment
Any use of Baphomart Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please contact us via the Help Centre Support.

3. Purchasing an Item on Baphomart

When you buy from a shop on Baphomart, you are supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on Baphomart, you agree that you have:

1. Read the item description and shop policies before making a purchase;
2. Submitted appropriate payment for item(s) purchased; and
3. Provided accurate delivery information to the seller.

You also agree to comply with our Gift Cards & Coupons Policy when you purchase or redeem Baphomart Gift Cards.

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating of your purchase, Your review and profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review, you acknowledge that your content may not:

1. Contain private information;
2. Contain obscene, racist, or harassing language or imagery;
3. Violate our Anti-Discrimination Policy;
4. Contain prohibited medical drug claims;
5. Contain advertising or spam;
6. Be about things outside the seller’s control, such as a delivery carrier, Baphomart, or a third party;
7. Contain threats or extortion;
8. Include shilling or otherwise falsely inflate a shop’s review score; or
9. Undermine the integrity of the Reviews system.

Sellers’ responses to reviews must also comply with this policy. Sellers may report reviews that violate our Terms of Use. We reserve the right to remove reviews that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of Baphomart, you have the opportunity to create and upload a variety of content, like Messages and engage in the community forum. In order to keep our community safe and respectful, you agree that you will not upload content that is:

1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
2. Obscene or vulgar;
3. In violation of someone else’s privacy or intellectual property rights; or
4. False, deceptive or misleading.

6. Reporting a Problem with an Order or Returning an Item

Baphomart’s Case System

Although Baphomart is not directly involved in a transaction between a buyer and a seller, we provide a system in the unlikely event that your order does not go as expected. By using Baphomart’s case system, you understand that Baphomart may use your personal information for the purpose of resolving disputes with other members. You can use Baphomart’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that Baphomart only allows on-platform refunds for a period of 60 days post-transaction. After this 60 window has elapsed, Baphomart can’t support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued will be in your original form of payment.

Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

1. There is no proof that the item was dispatchd to the buyer.
2. An item was not sent to the address provided on Baphomart.

Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

1. The item received is a different colour, model, version or size.
2. The item has a different design or material.
3. The seller failed to disclose that an item is damaged or is missing parts.
4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
5. The item was advertised as authentic but is not authentic.
6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

1. The item(s) were ordered for a specific date or event.
2. The item(s) are rendered useless after that date.
3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

If Baphomart determines that an item is not as described, the seller will be required to refund the order, including original postage and return postage. In the event that Baphomart needs to refund the return postage cost on behalf of the seller, that refund may come in the form of an Baphomart Credit.

Ineligible Transactions
Some disputes don’t qualify for Baphomart’s case system. These include:

1. Items that are damaged by delivery carrier (if properly packaged by the seller).
2. Items that have been altered, used, worn, washed, or discarded after receipt.
3. Items that are received after the agreed-upon delivery date due to delivery delays.
4. Items that are returned without a return agreement.
5. Items that are accurately described but don’t meet a buyer’s expectations.
6. Cost of delivery disputes.
7. Items that are purchased in person.
8. Items prohibited from sale including services and intangible goods.
9. Transactions where payment is not made via Baphomart’s checkout system.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Baphomart Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. Read more about the EU right of withdrawal in this Help article.