Delivery Policy
This Delivery Policy explains your delivery obligations as a seller and your rights and responsibilities.
This policy is a part of our Terms of Use.
1. Delivering Your Items
Sellers are responsible for dispatching their sold items to buyers. If you’re using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
By selling on Baphomart, you agree to:
A. Provide an accurate “dispatches from” address.
B. Specify your postage costs and processing times in your listings.
C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Baphomart messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international delivery and customs regulations.
E. Dispatch to the address listed on the Baphomart receipt.
F. Mark the order as dispatched (via your order settings) when you dispatch it. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.
G. Charge an appropriate amount for postage.
In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided on Baphomart. If a buyer does not receive their order, they may file a case against your shop. We recommend sending all packages via recorded delivery / track and trace / or similar delivery method.
Baphomart offers protection to sellers who meet our Seller Protection Programme requirements. Read more about Seller Protection here.
2. Delivery Insurance
If you are sending something fragile, one-off, rare, etc you should purchase parcel insurance to protect your packages. Parcel compensation is available through Royal Mail for postage labels purchased from Royal Mail. Other countries offer a similar service.
All UPS, FedEx, Royal Mail or other delivery services offer inclusive compensation at different levels. When selecting a service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using a service such as Royal Mail are handled exclusively by Royal Mail.
3. Costs
The cost of a postage will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. Please consider this when setting your shipping charge. You must include in your terms and conditions your shop policy on customs charges for when shipping to another country.