Ars_Chaos

SHIPPING SECTION

Processing time:
The processing time is 1-2 weeks as most items are made to order. If you need a faster processing time, please send me a message to see if I am able to accommodate you.

Estimated delivery times:
UK: 3-5 business days
Europe: 7-14 business days
Everywhere else: 14-30 business days
I’ll do my best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns:
I gladly accept returns, exchanges and cancellations.
Please contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Custom of personalised orders can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective.

Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please contact me if you have any problems with your order.

Frequently asked questions

Custom and personalized orders:
Some types of customisation are possible, message us about what you’re looking for and we’ll let you know if that’s something we do!

International Shipping:
If you are an international shopper and your country is not on our shipping list, please send us a message and we will be happy to calculate shipping prices and add you to our list!