Orange Fruitcake Arts

>Turnaround Time
-Please Note; Some items are ready to ship, and some are printed to order. Read the indevidual listings to be sure you are aware of wait times.
-Pre-made/ ready to post items will be packaged and posted within a week of payment.

>Shipping Info

-I post orders roughly once a week, usually on a Wednesday. For regular shipping updates, follow me on social media.
-Most items are available for global shipping. (see indevidual listings)
-Clothing isn’t currently available to ship outside the UK.
-After your order has been marked as shipped, expect up to 2.5 weeks for items to arrive within the UK, and up to 7 weeks outside the UK.

*I’m currently posting orders every Wednesday. Place Orders by noon on the Tuesday to fit that weeks postage. Orders after this will be grouped with the next weeks Post drop.

*Unless specified otherwise, all orders are posted Second Class UK. Or International tracked.

*When orders have been dropped with the Royal mail, they’re literally out of my hands.

*If you need a parcel to arrive by a specific date, upgrade to first class or pop me a message to discuss your postage options.

*I am not liable for any additional customs fee’s or postage delays, be sure to check relevant details for postage to your area at the time of ordering.

*more info about pricing coming soon*

RETURNS INFO

>If you have an issue with your order, contact me within 14 days of it arriving with you, detailing your issue.

>If returning an order, YOU MUST Dispatch items back within: 30 days of delivery 

>Refunds will be given at my discrescion, and only once the returned item has been recieved by me @orangefruitcake

>You, the customer, will be responsible for returns postage, unless otherwise stated by @orangefruitcake. 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

REFUND INFO

>Orange Fruitcake does not accept responsibility for late postage. Claims must be placed with the delivery service. Remember within the UK it can take 2-3 weeks for postage, and outside the UK it can take up to 8 weeks at the best of times. 

>If you are unhappy with your order, contact me within 14 days of receiving your order so I can remedy any issues.

>Refunds are given at @orangefruitcake’s discretion, and will be in the form of a voucher which can be spent in the shop

>Refunds/ Returns are not accepted for;

*Custom or personalised orders

*Digital Downloads

 
>Custom Work/ Commissions

Visit;
https://www.orangefruitcakeart.co.uk/custom-work