How do I contact a seller?

Each seller will have a contact form on the left side of their shop front. Otherwise, they may have a ‘Get Support’ or ‘Contact Us’ button. You can contact them directly via this.

For Registered Customers:
If you have ordered an item and want an update : Select the ‘Get Support’ button (details on how to open a support ticket below)

For Non-Registered Customers:
If you have ordered an item and want an update : Try their contact form or alternatively the seller’s email will also be displayed on the order email for you to contact them directly about the order.

Open a New Customer Support Ticket

First, log in to your account.

Now, visit your seller’s shop page from whom you have purchased. You will notice a Get Support button on the right side, below the name, description and banner image of the seller.

Shown below:

After clicking Get Support, a pop-up form will appear where you will be able to insert your issue or query.

This pop-up form will ask you to enter a subject, select the order number using the drop-down, and type your message. 

View Your Existing Tickets

Select the ‘Support Tickets’ button to view the existing support tickets.

Notifications

When you create a new support topic, then the seller will receive a notification email stating that they have to reply to a support topic containing the link to reply.

Similarly, when a seller replies to a topic, you will also get a notification email stating that you have got a reply and will contain a link to view that topic.