What are shop return and exchange policies?

Each seller on Baphomart is responsible for their own policies regarding refunds, exchanges, and returns. Policies will vary from shop to shop. 

You’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:

• Whether or not you accept returns
• The time frame in which you may accept a return
• Who will pay for the cost of return postage for any items that are sent back to you

If you enter into a return agreement with a buyer via Baphomart messaging system or Baphomart’s case system, we require you to fulfill that agreement. This may include:

• Issuing a refund for the returned item(s)
• Providing Baphomart with proof of dispatch for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly via Baphomart Messages. Buyers are also encouraged to contact you if they experience any issues. If the buyer does end up opening a case, What do I do if a customer requests a refund? explains what you need to do next.