What do I do if a customer requests a refund?

Customer and Seller Negotiation

The customer can start negotiation for refund from the Baphomart shop Support, order note or directly contact the seller via other means (email, phone etc.).

The customer must provide the order number. If the order has multiple items and the customer only needs one product or one type of product refunded, they must include those details.

Automatic Order Refund Process via Stripe

You can partially refund or fully refund an order for a customer by logging into Stripe.com going to Payments and clicking refund on the order you wish to refund. Refunds typically take between 3-7 working days to return to a customer’s account.Sellers can automatically send refunds to their customers, here’s how:

Suppose a Seller has the following order that he or she wants to refund. 

After selecting the order the seller will get the “Request Refund” option:

After clicking on the “Request Refund” button you will get the option to enter the amount you want to refund. Here for example the seller has input 45 dollars. 

After entering the amount, the seller just needs to click on the “Submit Refund Request” button to move onward.

Next, the seller will get a pop-up alert mentioning the fact that he or she is refunding. Clicking on the ‘Ok‘ button will finish the refund process. Otherwise they can select the ‘Cancel’ button to decline the process.

Upon clicking the ‘Ok‘ button he or she will get another success pop-up regarding the completion of the process:

Here is how the seller can see the refunded amount from the order:

Also the seller can get the list view of the refunded order by going to the seller Dashboard, Orders.