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Baphomart Help Centre
Find the answers to your questions.
If you cannot find answer then contact support.
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Customer Help Guide
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Seller Help Guide
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- How to open your shop - walkthrough guide
- The registration form isn't working?
- What is the Seller dashboard?
- Do I need to select a Baphomart Plan?
- How do I set my shop name?
- How do I set up a shop logo and banner image?
- How do I set up my shop description?
- How do I connect to my social media profiles?
- How do I find my website address / URL?
- How do I put my shop in holiday / vacation mode?
- How do I verify my Shop?
- What shop policies do I need to add?
- Do I need to add my phone number?
- Do I need to add my address?
- What should I do if I can't find my shop or product category?
- How do I add my Shop to the Baphomart Shop List?
- How do i change my password?
- I can't edit my shop address?
- How do I upgrade or change my Baphomart price plan?
- Setting up Live Chat function
- What are badges?
- Show all articles ( 6 ) Collapse Articles
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- How do I add a product to my shop?
- What does each field mean in the Edit Product page?
- How do I import my products from Etsy, Shopify, Amazon?
- What size should my photos be?
- What is the Featured Image?
- How many gallery images can I add?
- I am getting an image upload error?
- What is the difference between the Price and the Discounted Price?
- What is the product type?
- What is the product description?
- How many categories can I add my products to?
- What are tags?
- How do I edit or delete products?
- How do I copy or duplicate a product?
- How do I add multiple items of the same product?
- Can I edit the product link?
- Why are my products showing as out of stock or unavailable?
- How do I list a made to order item?
- My products have personalisation options, how does the customer let me know what they want?
- How do I add multiple versions (size / colour etc) of an item to one product listing?
- What are product attributes?
- How do I add product attributes and/or variations?
- Guide to Add-Ons
- How do I add a downloadable or virtual product?
- Can I arrange the products in my shop into sections?
- What are linked products?
- Can I offer a discount for multiple purchases?
- Is there a cost for selling on Baphomart?
- How do I make sure one-off products are removed from the shop when they are sold?
- How do I export my products?
- How do I bulk edit all my products?
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- Guide to setting up your shipping
- Can I add one default price for all shipping zones?
- What are Shipping Classes?
- How do I add Shipping Classes?
- Advanced shipping methods - Live Rates
- How can I offer my customers free shipping if they order over a certain amount?
- Printing packing slips and invoices
- How do I let the customer know I have shipped the order?
- My customer has been overcharged for shipping, how do I refund them?
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- I've just made my first sale. What do I do now?
- How do I know if I have any orders?
- Why am I not receiving order emails?
- Why do my orders say "processing"?
- Why can I see another sellers' products on my order?
- How do I update the customer on an order?
- Can I add a tracking number to my orders?
- Can I add notes to my orders?
- How do I download invoices?
- What are shop return and exchange policies?
- What do I do if a customer requests a refund?
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- What are coupon codes?
- How do I add a coupon code?
- What is the coupon code?
- What is the coupon description?
- What is the discount type?
- What is "Apply to all my products"?
- What do I enter in coupon amount?
- What is the coupon expiry date?
- What are the minimum spend and maximum spend settings?
- What is individual use only on coupons?
- What does exclude sale items do for coupons?
- What do the “products” and “exclude product” setting do on the coupon code?
- What does “email restrictions” do on the coupon code settings?
- How do the usage limits work on coupon codes?
- Why am I getting a message saying my coupon code already exists?
- How do I promote coupon codes?
- How do I let visitors know about coupons?
- Why does my customer's order have 'discount'?
- Show all articles ( 3 ) Collapse Articles
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Promoting Your Shop
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Legal Information
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